FAQs


We are here to help if you have questions. Here are some questions that may help you:
HOW DO I PLACE AN ORDER?

You can place an order on our website. Follow these steps to place an order with us online:

  1. Add an item to your shopping cart by clicking the "Add to Cart" button on the item's product page.
  2. Click on “Cart” at the top right corner of our website to review your cart, add order notes, or select "gift receipt".
  3. If your cart looks correct, click on "checkout" and follow the instructions until your order has been confirmed. You'll know your order is complete when you see our Order Confirmation page with your order number.
DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

While you are not required to create an Lollypopa website in order to make a purchase, it is highly recommended. By creating an account with us, you gain the ability to view your past orders, check the status of current orders and track each shipment. Additionally, you’ll be able to save your account information with us, expediting the process for your next login and order. 
Creating an account with us is easy and you get all the promotions and privileges of a Lollypopa costumer.

ARE ALL ITEMS ON THE WEBSITE READY TO SHIP?

Yes, all of the products listed on our site are available and ready to ship unless is listed as SOLD OUT. Details are on the product description.

DOES LOLLYPOPA BRAND SHIP OUTSIDE THE UNITED STATES?

Our online children’s boutique is proud to ship internationally and you can choose what type of shipping you'll like.

WHAT IS YOUR RETURN & EXCHANGE POLICY?

Please refer to our Returns and Exchange page for more info and don't hesitate to ask us questions if something is not clear.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major forms of credit card including Visa, Mastercard, American Express. 

IS MY CREDIT CARD TRANSACTION SECURE?

The security of the information regarding your order is very important to us so we use SSL protocol to protect all your online information.

HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?

Lollypopa will send you an automatic email when your order has been shipped. We will also provide you with a tracking number so that you may check the status of your order at your convenience depending on what method of shipping you selected.

HOW CAN I CONTACT YOU IF MY QUESTION ISN’T LISTED HERE?

LOLLYPOPA loves to connect with its customers and is happy to answer any additional inquiries that you may have. You can write to us at info@lollypopa.com and we will be glad to answer your questions.